Your IT | Power MyIT ITSM | |
Hiring | You need to go through process of finding the appropriate candidate and hiring. It will be more cumbersome without technical knowledge. | You will get the trained and experience staff without any hassles. |
Supervision | You need to supervise the staff. | Staff will be supervised by Service Delivery manager and will be process driven. |
Support on Leaves | When your staff goes on leave, there could be problems if your IT Support is critical for business. | Support will never stop. Someone from our team will be available. |
Separation Handover | Your staff leaving the company then taking the handover also a long process. | Power MyIT ITSM processes keep the IT Infra documented so all details are readily available for complete team and for our customers. |
Skill Set | Skill set will be limited to one or two individuals. | Each area of IT is supported by dedicated experts |
Process | You and your IT team need to define the process and follow it but sometimes it is difficult. | We have defined the process for IT Operations and our team will be already aware about it. |
Tools | IT Operations management tools, i.e., helpdesk, network monitoring to purchase and manage separately. | It comes as bundle with our services, no additional cost and maintenance required. |
Power MyIT for Mid-Sized IT Environment
Companies with 51-300 IT Users
Are you the IT Manager of your company? If so, you need to manage the technology, plan the strategy, take care of End User support and also be involved in IT purchase decision. That’s a herculean task! We understand.
Power MyIT ITSM can help you in reducing your IT Operations burden and work as your Extended IT Team. One size does NOT fit all! We have various options to get engaged us as IT Partner. We can provide dedicated full time onsite resource or can remote support with all features. You can choose the right plan based on your requirement and size of Infrastructure.
Why Power MyIT ITSM?
Your data is your intellectual asset to be protected, your IT should have minimum downtimes to provide the quality services to your customers.
Here are some unique benefits, which differentiates us from other MSPs.
- Strategic Approach – We do not believe in break fix service. We work with a more proactive approach to improve IT Environment and keep it aligned with business needs. We focus on the three pillars of IT – Availability, Performance and Security to provide you seamless IT experience.
- Skilled Support Team – The skills of a single It support engineer can be limited. With us you have the competences of a well-trained, experienced team of support engineers at your service.
- The Right support Process – Best results can come only when we follow the right processes. We align our services as per the best practices in IT support recommended by ITIL.
- IT Service Management Application – Along with the support team, we also provide you an ITSM application, included within our package. This consists of modules like helpdesk, asset management, 24×7 network monitoring, risk assessment, backup monitoring, etc. So, you
- MyIT Mobile App – Our Support Team is available for you and your team through Mobile App. Our Mobile App has modules Know – Manage – Improve to provide you all details of your IT environment and the improvement areas, risks.
